Terms & Conditions

Golden - aka. Heres Golden Ltd is 100% New Zealand owned and operated.

Acceptance of Terms and Conditions

By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions.

Golden reserves the right to change any or all of the information contained herein at any time and you should constantly check the current terms and conditions. Golden reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Golden, but paid for, will receive a full refund.

Pricing

All prices are shown in New Zealand dollars (NZ$) and include GST (which is currently 15% sales tax - if the GST rate changes we reserve the right to immediately amend our prices accordingly). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order. 

Payment

Visa, Mastercard, American Express Credit Cards accepted.

Payment can be made by using Paypal.

Security

It is natural for those new to electronic purchasing to be concerned about security of personal and credit card details. In reality, a commerce transaction on the Internet is significantly more secure than a similar telephone transaction or handing your credit card over the counter in a store. When you purchase using our secure online credit card facility, you can be confident that all of your details are protected by the latest security mechanisms and are used only for the purpose of the transaction fulfilment.

All payments are securely processed through a third party payment gateway. No credit card information is stored by Golden.

Errors and Omissions

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices and discounts set forth herein are subject to change without notice. If there are any changes after you have ordered a product, we will contact you prior to processing your order.

Prohibitions

Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who can make legally binding contracts may purchase goods and services from this site. Golden cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this website, nor can Golden guarantee that it will give notice of any illegal or inappropriate use of this website.

Electronic Communications

When you visit www.heresgolden.com or send e-mails to us, you are electronically communicating with us. By doing so you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

Orders

By placing an order on this website you agree to and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by Golden for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with Golden will only come into existence when you have fully paid for your order and Golden provides confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.

We do not offer refunds based on change of mind, so please choose carefully.

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Loss or Damage in Transit

Golden will take every care in packing and dispatching your purchase but is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not Golden is legally responsible for the person who caused or contributed to that loss. Golden is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

Exclusion of Negligence

Golden is not liable to the buyer in contract or in tort arising out of, or in connection with, or relating to: 

1. the performance of the product;
2. any fact, matter or thing relating to the products; or
3. any error in information supplied to the buyer or a user at or after the date of the purchaser's or user's use of the product.

Termination

Your ability to purchase products and services from this web site may be terminated at any time by Golden without notice. All disclaimers and limitations of liability by Golden will survive termination. Should you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this site.

3rd party Advertising, Hyperlinks and Offers

The site may have third party advertisements, referral buttons and other pointers to websites operated by third parties. Golden has no control over these sites and is therefore not responsible for any materials and contents linked to our website. While this information is offered in good faith, it must be understood that Golden does not endorse any of these sites or their advertising and is not responsible for any goods you purchase from them.

Colour Information

While Golden has endeavoured to display accurately the colours of products, the actual colours you see will depend on your monitor and may not be accurate.

Product Descriptions

Golden and its suppliers attempt to be as accurate as possible in describing products detailed on the site www.heresgolden.com. However, Golden does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Golden itself is not as described, your sole remedy is to return it in an unused condition, for refund of the purchase price. The cost to return courier these products to us will be at your expense.

Governing Law

The laws of New Zealand govern any contract arising out of this website, and all disclaimers, terms and conditions and terms of use. 

Disclaimers and Limitation of Liability

You, the customer, expressly agrees that use of www.heresgolden.com is at your sole risk. Neither Golden, nor any of their officers, directors, franchisees or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers"), or the like, warrant that Golden will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of Golden, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through Golden.

This site is provided by Golden on an "as is" and "as available" basis. Golden makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site.

Golden reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product.

Site Policies, Modification, and severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please review our other policies, all contained under Customer Service, and posted on this site. These policies also govern your visit to www.heresgolden.com.

Comments, Feedback and Submissions

Golden welcomes your feedback regarding this web site, as well as its products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Golden will not be treated as confidential information and by submitting such information you are granting Golden an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Unless required by law, Golden will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.

Help

At Golden, we aim to offer you the best level of customer service, both online and offline. We're not satisfied until you're satisfied with our service, our product range and our brands. If you have any questions or problems whatsoever then please phone or email us and we will endeavour to solve whatever trouble you have in a timely and efficient manner