Terms of service
Golden (Heres Golden Ltd) is a company incorporated in New Zealand. These Terms & Conditions govern your use of our website and your purchase of products from us, including orders shipped to New Zealand, Australia, the United States of America, and any other country where we make our products available.
Acceptance of Terms and Conditions
By accessing, browsing, or using this site, you acknowledge and agree to be bound by these Terms and Conditions, as well as any additional terms, policies, or disclaimers referenced here or available by hyperlink. By continuing to use the site, you acknowledge that you have read, understood, and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions.
Golden reserves the right to change any or all of the information contained in these Terms and Conditions at any time, and it is your responsibility to check the current version before using the site or placing an order. Golden reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. Any orders cancelled by Golden that have already been paid for will receive a full refund of the amounts paid for those cancelled items.
Pricing
Prices and currencies may vary depending on the country from which you access the website and/or the shipping destination. All prices are shown either in New Zealand Dollars (NZ$), Australian Dollars (AU$), or United States Dollars (US$), and will be indicated at checkout. For orders shipped within New Zealand, prices include New Zealand Goods and Services Tax (GST), currently 15%. For orders shipped within countries where sales tax or similar consumption tax applies (for example, state or local sales tax in the USA), applicable taxes may be added at checkout and will be displayed before you confirm payment.
All prices are correct at the time of publication; however, we reserve the right to alter prices for any reason at any time. If a price changes after you have placed an order but before your order has been processed, we will contact you prior to processing your order and give you the option to cancel or proceed.
Payment
We accept Visa, Mastercard, and American Express credit cards, and may from time to time accept other card types or payment methods as indicated at checkout. Payment may also be made using PayPal or other third‑party payment services where offered on the site.
All payments must be made in the currency indicated at checkout. You authorize us to charge your selected payment method for the total amount of your order (including any applicable taxes, shipping, and other charges) at the time you place your order or at the time your order is accepted, as applicable.
Security
When you purchase using our secure online payment facilities, your details are protected by current industry‑standard security mechanisms and are used only for the purpose of processing and fulfilling your order. All payments are securely processed through third‑party payment gateways. Golden does not store your full credit card information on its systems.
Errors and Omissions
We are not responsible for any typographical errors, inaccuracies, or omissions on this website. Information, prices, and discounts are subject to change without notice. If any change affects an order you have already placed but that has not yet been processed or shipped, we will contact you before proceeding so that you may confirm or cancel your order.
Prohibitions
You must not misuse this website. Without limiting the generality of the foregoing, you must not knowingly transmit any viruses, malware, or other harmful components, or attempt to gain unauthorized access to our systems or data. Only individuals who can form legally binding contracts under applicable law may purchase goods and services from this site.
Golden cannot guarantee that it will detect or prevent any illegal or inappropriate use of this website and assumes no obligation to do so, but we reserve the right to take any action we deem appropriate in response to such use.
Electronic Communications
When you visit www.heresgolden.com or communicate with us electronically (for example, by email or through forms on the website), you consent to receive communications from us electronically. We may communicate with you by email, by posting notices on this site, or by other electronic means. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
Orders
By placing an order on this website, you agree to and accept the price and other terms specified at the time of checkout. The price may include additional delivery charges, taxes, and other applicable charges. Your order constitutes an offer to purchase products from Golden.
We may accept or reject your order for any reason, including (without limitation) unavailability of any product, error in price or product description, suspected fraud, or error in your order. A contract between you and Golden is formed only when you have fully paid for your order and Golden has issued an order confirmation to your nominated email address.
Please choose carefully. Unless required by applicable consumer law, we do not offer refunds for change of mind.
Fraud Protection Program
As part of our order processing procedures, we may screen all orders for fraud or other unauthorized or illegal activity. We reserve the right to refuse to process an order, cancel an order, or restrict shipment to certain addresses if we suspect fraud or unauthorized or illegal activity. We may contact you at the phone number or email address you provided to confirm details of your order. These measures are taken to protect our customers and our business.
Shipping, Risk of Loss, and Damage in Transit
We will arrange shipment of the products to the address you provide at checkout. Shipping costs and estimated delivery times will be displayed at checkout and may vary by country. Risk of loss and title for products pass to you upon our delivery of the products to the carrier, except as otherwise required by applicable law.
Golden will take reasonable care in packing and dispatching your purchase but is not responsible to you, or any person claiming through you, for any loss of or damage to goods in transit, except as required by applicable consumer protection law or as otherwise expressly stated in our shipping and returns policies. Golden is not responsible for any loss of items that are wrongfully signed for or accepted by a third party at your delivery address.
If your order arrives damaged or does not arrive within a reasonable time, please contact us promptly so we can assist in accordance with our shipping and returns policies and any applicable legal rights you may have.
Exclusion of Negligence
To the fullest extent permitted by applicable law, Golden is not liable to you in contract, tort (including negligence), or otherwise for any loss, damage, or injury arising out of or in connection with:
-
the performance or non‑performance of any product;
-
any fact, matter, or thing relating to the products; or
-
any error, omission, or inaccuracy in information supplied to you or a user before, at, or after the date you purchase or use the product,
except where such liability cannot be excluded or limited under applicable consumer protection or product liability laws.
Termination
Your ability to purchase products and services from this website or to access certain features of the site may be suspended or terminated at any time by Golden without notice. All disclaimers, limitations of liability, and other provisions intended to survive termination will remain in full force and effect. If you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this site.
Third‑Party Advertising, Hyperlinks, and Offers
This site may contain third‑party advertisements, referral buttons, and links to websites operated by third parties. Golden has no control over, and is not responsible for, the content, privacy practices, or operations of any third‑party sites. The inclusion of any link or reference is provided for convenience only and does not imply endorsement by Golden. Any goods or services you purchase from third‑party sites are subject to their terms and conditions, and Golden has no responsibility or liability in connection with those purchases.
Colour Information
We try to display the colours of our products as accurately as possible; however, the actual colours you see may vary depending on your monitor, device settings, and lighting conditions. We cannot guarantee that your device’s display of any colour will be accurate.
Product Descriptions
Golden and its suppliers aim to be as accurate as possible when describing products on www.heresgolden.com. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error‑free. If a product offered by Golden is not as described, your sole remedy, to the extent permitted by applicable law, is to return it in unused condition for a refund of the purchase price, in accordance with our returns policy. You are responsible for the cost of returning the product to us, unless otherwise required by applicable law or as set out in our returns policy.
Governing Law
These Terms and Conditions and any contract arising from your use of this website are governed by the laws of New Zealand, without regard to conflict‑of‑laws principles, except where the law of your place of residence or of the place of purchase or delivery requires otherwise and such requirement cannot be excluded by agreement.
For consumers residing in the United States, certain consumer protection laws and rights may apply in addition to these Terms and Conditions. Nothing in these Terms and Conditions is intended to limit any non‑waivable rights you may have under applicable consumer law.
You agree to submit to the non‑exclusive jurisdiction of the courts of New Zealand in relation to any dispute arising out of or in connection with these Terms and Conditions or your use of the site, without limiting any rights you may have to bring a claim in the courts of your home jurisdiction where permitted by applicable law.
Disclaimers and Limitation of Liability
You, the customer, expressly agree that your use of www.heresgolden.com is at your sole risk. This site and all information, content, materials, and products made available through it are provided by Golden on an “as is” and “as available” basis, unless otherwise specified in writing.
To the fullest extent permitted by applicable law, neither Golden nor any of its officers, directors, employees, agents, content providers, merchants, sponsors, or licensors (collectively, “Providers”) makes any representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement.
To the fullest extent permitted by applicable law, Golden and its Providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of, or inability to use, this site or any products purchased through this site, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms and Conditions or any products purchased through this site will not exceed the total amounts paid by you for the products giving rise to the claim.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies you may have as a consumer under applicable law, including any non‑excludable guarantees, warranties, or conditions, or Golden’s liability for death or personal injury caused by our negligence.
Golden reserves the right to change any advertised price or availability information at any time before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative product (if available) or a refund of the amounts paid for the unavailable product.
Site Policies, Modification, and Severability
We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any provision of these Terms and Conditions is held to be invalid, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
Please review our other policies, including those listed under Customer Service and posted on this site. These policies also govern your use of www.heresgolden.com and your purchase of products from us.
Comments, Feedback, and Submissions
Golden welcomes your feedback regarding this website and our products and services. Any information, concepts, ideas, materials, suggestions, or comments submitted to Golden by any means (collectively, “Submissions”) will not be treated as confidential. By making a Submission, you grant Golden a perpetual, irrevocable, worldwide, royalty‑free, and transferable license to use, display, modify, reproduce, transmit, distribute, and otherwise exploit such Submission in any form and for any purpose, without compensation to you.
Unless required by law, Golden will not use your name in connection with any Submission without your prior written consent.
Help
At Golden, we aim to offer you a high level of customer service, both online and offline. If you have any questions or problems, please email us at hello@heresgolden.com and we will endeavour to resolve your issue in a timely and efficient manner.