Shipping policy

 

Shipping Policy

1. Shipping Methods and Timeframes:

  • Shipping times may vary depending on your location and the chosen shipping method.
  • Estimated delivery times will be provided during the checkout process.

2. Order Processing:

  • Orders are typically processed within 2-5 business days after payment is received.
  • You will receive a confirmation email once your order has been shipped, along with tracking information.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.
  • Any applicable shipping fees will be displayed at checkout before you finalise your purchase.

4. Tracking Your Order:

  • Once your order has shipped, you can track its progress using the provided tracking number.
  • If you have any issues with tracking or have questions about your order's status, please contact our customer support team.

5. Shipping Address:

  • It is essential to provide accurate and complete shipping information during checkout.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Shipping Delays:

  • While we make every effort to meet estimated delivery times, there may be occasional delays due to unforeseen circumstances or carrier issues.
  • We appreciate your understanding and patience during such instances.

7. Returns and Refunds:

  • For information on returns and refunds related to shipping issues, please refer to our Returns Policy.

8. Contact Information:

  • If you have any questions or concerns about your order's shipping, please contact our customer support team at hello@heresgoldon.com

9. Changes to Shipping Policy: - We reserve the right to update and modify our shipping policy as needed. Any changes will be posted on our website.