Shipping and Returns
Returns & Exchanges
We want you to be totally stoked with your new Goldens. If for any reason you are unhappy with your order or need to exchange your product you can return it for a store credit within 30 days of receiving your item, provided that:
- The item is in the same condition you received it in
- It has not been worn
- The product is returned in its original packaging with tags attached
- You can provide the receipt or proof of purchase
- Return/Exchange Form authorisation is included in the return package.
For a change of mind return, you will be responsible for all return shipping charges to facilitate the return of your product - and you will not be credited your initial shipping costs. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.
If you are looking for an exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start a return or exchange, please visit our returns portal here. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When we have received your return, we will aim to process it as quickly as possible and will be in contact with you about your store credit.
- Sale stock can be exchanged or returned for a credit.
- Gift cards cannot be refunded or exchanged.
- Change of mind returns are only available for purchases made through heresgolden.com. If you have purchased from an authorised Golden retailer, your change of mind return will be subject to the retailers returns policy.
CHANGE OF MIND
If you change your mind about your purchase, we only offer returns for store credit. If you wish to return your product for a store credit, please refer to the return policy for more detail.
IMPORTANT TO NOTE
We only accept returns for products purchased online at heresgolden.com. If you have purchased your Goldens from an Authorised Retailer, please return to the place of purchase with your original receipt so that an exchange or refund can be organised.
Please remember that each store will have their own returns and exchange policy which may differ from ours.
At Golden, we stand by the quality and science behind our bread-tag technology, so much so we offer a 12 month replacement warranty against manufacturer defects on all Golden products.
Our warranty does not cover fair wear and tear of your product. Fair wear and tear is the normal deterioration of your product from ordinary, everyday use.
In the unlikely event that you believe your product is faulty or has a manufacturing defect and if you purchased through our online store, please visit our returns portal to start our faulty items process. Please do not throw away your faulty pair, as you will need to return it to us so that we can process your warranty claim. The following may be required prior to supplying return information:
- Detailed issue of fault
- Images of faulty product
- Proof of purchase
Faulty items are assessed on a case-by-case basis and if your item is found to be faulty or not meet our manufacturing standard, our team will work with you on providing the most suitable outcome based on your individual circumstances.
Golden reserves the right to reject returns that we believe to be worn or damaged through improper use.
If your Golden purchase was made instore from one of our retailers please email us at email@example.com so we can process your warranty claim.